Due to the current situation regarding Covid 19 all our sales team are working from home, which means the phone likes are unable to be covered. Due to BT not being responsive we are unable to customise our message, so the phone line will keep you on hold. However we are still open and taking new bookings for 2021 and also dealing with any postponement of dates during the lockdown period.
For any New Bookings please email firstname.lastname@example.org
For any queries regarding postponement of dates please email email@example.com
If you are unable to attend one of our holiday cottages as a result of a national lockdown, where holiday lets have to close, we will offer refund/postponement options. Refunds would be less any booking fee/group policy fee paid and postponements would be subject to a £75 administration charge.
If you are unable to attend one of our holiday cottages as a result in a change in law, ( not guidance ) which restricts number of guests, we will offer refund/postponement options. Refunds would be less any booking fee/group policy fee paid and postponements would be subject to a £75 administration charge.
Our customer care team will contact you in the event of any restrictions.
If you wish to cancel your booking, if the holiday let is still open and available, we may not be able to offer a refund/postponement. We will however assist you with any insurance claim from any travel insurance you have taken out.
For any refunds ( subject to the above Covid Policy terms & conditions ) we will try to action these refunds as quickly as possible, however please allow up to 14 days for the refund. In extreme circumstances ( national lockdown ) in busy periods this may take a little longer, we kindly ask for your patience, as a small family run business our resources are limited.
All balances must be paid on time for your booking to be secure – If you do not pay your balance on time, your booking may automatically be cancelled. If you cancel your booking prematurely our normal terms and conditions apply.
When placing a new booking with us, we strongly advise that customers take out their own travel insurance with a reputable provider to cover your booking in the event you have to cancel. It is your responsibility to make sure your cover is sufficient and to cover all likely risks that may affect your holiday which include you or members of your party for being unable to travel because you or a member of your party fall ill with covid, or are required to quarantine or self-isolate. These events can be covered by you taking out travel insurance. We do not provide this.
There are a number of policies that include cover for illness with covid and self-isolation – you can look for suitable cover on comparison sites such as https://www.gocompare.com/ ( We are not selling, promoting endorsing or recommending any particular product and do not benefit financially from any )
With all new bookings / postponements during the pandemic, all customers have booked under our terms and conditions which include our covid policy above.
For all latest info - please visit - https://www.gov.uk/coronavirus
It is your responsibility as a guests to make sure you are familiar with all the latest laws in place before travelling.