Covid-19 – Coronavirus Updates

Dear Guests,

Due to the current situation regarding Covid 19 all our sales team are working from home, which means the phone likes are unable to be covered. Due to BT not being responsive we are unable to customise our message, so the phone line will keep you on hold. However we are still open and taking new bookings for 2021 and also dealing with any postponement of dates during the lockdown period.

For any New Bookings please email  info@tipsyhens.co.uk

For any queries regarding postponement of dates please email info@tipsyhens.co.uk

CORONAVIRUS UPDATE 21/12/21

COVID POLICY

SHOULD ANY RESTRICTIONS BE ANNOUNCED, WE WILL UPDATE THIS PAGE AS SOON AS POSSIBLE, PLEASE DO NOT CONTACT US, OUR CUSTOMER CARE TEAM WILL EMAIL ALL BOOKINGS IN DATE ORDER.

OUR OFFICES ARE CLOSED FROM THE 24TH DECEMBER AND WE RE-OPEN ON THE 3RD JAN.  IF RESTRICTIONS BY LAW ARE ANNOUNCED DURING THIS PERIOD, PLEASE DON’T WORRY,  OUR CUSTOMER CARE TEAM WILL BE IN TOUCH WITH ALL BOOKINGS DURING THIS PERIOD AS A MATTER OF PRIORITY.  The only email address to be used for cancellations/restrictions is info@tipsyhens.co.uk our main sales inbox will not re open until the 3rd Jan. Our phone lines are closed on the 24th Dec until the 3rd Jan.

For any guests already staying at one of our properties – please use the contact details given to you on your final arrangements, should you need to contact us.

Any bookings placed with us/postponed on or after March 2020, have booked under our Covid Policy.

Covid policy

LAW:

If you are unable to attend one of our holiday cottages as a result of a national lockdown, where holiday lets have to close, we will offer refund/postponement options. Refunds would be less any booking fee/group policy fee paid and postponements would be subject to a £75 administration charge.

If you are unable to attend one of our holiday cottages as a result in a change in law, which restricts number of guests, we will offer refund/postponement options. Refunds would be less any booking fee/group policy fee paid and postponements would be subject to a £75 administration charge.

We do not know who is from what household - this would be impossible for us as an agent to manage, it would be the responsibility of the guests to decide if they can stay and confirm if proceeding with or cancelling their booking.

Our customer care team will contact you in the event of any restrictions, we have to work in order of date of stay and therefore please be patient for our customer care team to be in touch.

GUIDANCE

If you wish to cancel your booking due to guidance ( not law ) on numbers of people, as the holiday let is still open and available, then this would be a cancellation on your part and no refund/postponement would be made by us. We will however assist you with any insurance claim from any travel insurance you have taken out.

REFUNDS

For any refunds ( subject to the above terms and conditions ) we will try to action these refunds as quickly as possible, however please allow up to 14 days for the refund. In extreme circumstances ( national lockdown )  in busy periods this may take a little longer, we kindly ask for your patience, as a small family run business our resources are limited and we will try our absolute best.

BALANCES

All balances must be paid on time for your booking to be secure – If you do not pay your balance on time, your booking may automatically be cancelled. If you cancel your booking prematurely our normal terms and conditions apply.

INSURANCE

When placing a new booking with us, we strongly advise that customers take out their own travel insurance with a reputable provider to cover your booking in the event you have to cancel. It is your responsibility to make sure your cover is sufficient and to cover all likely risks that may affect your holiday which include you or members of your party for being unable to travel because you or a member of your party fall ill with covid, or are required to quarantine or self-isolate. These events can be covered by you taking out travel insurance.  We do not provide this.  You should also make sure you have cover if you wish to cancel due to guidance and not law, we do not provide this.

There are a number of policies that include cover for illness with covid and self-isolation – you can look for suitable cover on comparison sites such as https://www.gocompare.com/   ( We are not selling, promoting endorsing or recommending any particular product and do not benefit financially from any )

 

With all new bookings / postponements during the pandemic, all customers have booked under our terms and conditions which include our covid policy above.

We thank all our customers for their continued support, as a small family run company it has been challenging through this pandemic, any restrictions effect our business, staff and of course all the owners of the accommodation and suppliers who rely on bookings. To support the hospitality/tourism industry further - Please make sure you take out travel insurance to cover your booking in the event that you have to cancel, due to illness / guidance or any other reason which isnt restricted by law. Due to legally binding contracts with owners and suppliers, it is not always possible to assist everyone with cancellations unless its requested by law for us to do so.

We hope with the vaccination programme and the booster jabs that restrictions will not be necessary as the hospitality/tourism industry have suffered enough through the pandemic. We advise that when staying with anyone outside your household that you all take rapid tests before arrival to try and avoid the risk of spreading the virus.

For all latest info  - please visit - https://www.gov.uk/coronavirus

It is your responsibility as a guests to make sure you are familiar with all the latest laws in place before travelling.