Due to the current situation regarding Covid 19 all our sales team are working from home, which means the phone likes are unable to be covered. Due to BT not being responsive we are unable to customise our message, so the phone line will keep you on hold. However we are still open and taking new bookings for 2021 and also dealing with any postponement of dates during the lockdown period.
For any New Bookings please email firstname.lastname@example.org
For any queries regarding postponement of dates please email email@example.com
For all the latest info please visit https://www.gov.uk/government/publications/coronavirus-outbreak-faqs-what-you-can-and-cant-do/coronavirus-outbreak-faqs-what-you-can-and-cant-do
As much as this is a hen party website – our cottages are family friendly too and we only advise household groups as per government guidance enquire to book , please risk access your own group and make sure you are familiar with all government guidance before booking.
CORONAVIRUS | COVID-19
CORONAVIRUS UPDATE 18/01/21
Due to COVID-19 we have experienced an overwhelming number of cancellations in 2020 due to all the restrictions, as we proceed into 2021/22 there is every chance future cancellations may take place, therefore the risk is much higher to us as a company and indeed our guests of a cancellation taking place for bookings with more than one household. We are all hopeful restrictions will be eased by spring and with the rollout of the vaccine hope is in sight for everyone!
As much as we have been able to help hundreds of customers in 2020 with refunds and postponements, we have had an extreme amount of admin and as a small family run business this means ensuring our staff are working around the clock to offer the best customer service possible, which is great for all our customers but unfortunately we have not been able to take advantage of Furlough for many of our staff as it is important to us to make sure at all times we are looking after our guests as priority! It truly has been a challenging time!
After careful consideration in line with keeping our customer service to a high standard, we are only accepting new bookings for one household group + support bubble in 2021/22 under our normal terms and conditions & COVID-19 policy. Which means bookings made under these terms and conditions would only be entitled to a refund if the holiday let was closed by law. No refunds would be offered due to restrictions on households mixing as all bookings should be for 1 household/ support bubble only. This will result in less cancellations for us and our guests.
“Large Group Policy”
A special contract designed with large groups in mind
Bookings can be accepted for multiple households under our “Large Group Policy” for £75. This amount is non-refundable and covers the risks of cancellation involved by us in taking such a booking during the pandemic. Refunds/Postponements would be offered if your booking cannot go ahead due to restrictions by law (not guidance) on households/numbers or if the holiday let has to close by law. Refunds would only be for the accommodation and activities and would be less the booking fee paid and the Large Group Policy fee.
Our Large Group Policy is not insurance, this does not cover you if you had to cancel your booking due to contracting COVID-19 or any other illness and could not attend, it does also not cover you if you wish to cancel your booking with us and have changed your mind about wishing to stay. It does not cover you if you wish to cancel due to government guidance and not law.
We do insist that all our customers take out their own travel insurance to cover you in the event you have to cancel your booking.
If you have a booking with us for more than 6 people / 1 household/support bubble our customer care team will be in touch with you when we know the restrictions in place nearer the time of your stay. Due to the volume of admin it is not possible for us to postpone / refund your booking until approximately 4 weeks prior to arrival
All January guests have now been contacted.
All February guests have now been contacted.
All March guests will be contacted in mid - February
It is not possible to refund or postpone your booking in advance of these dates.
Any premature cancellations will be subject to our normal terms and conditions.
All Balances do have to be paid on time to keep your booking in place, any balance not paid may result in your booking being cancelled and loss of any deposit paid. We ask that you wait for our customer care team to contact you to discuss your bookings and give you options nearer the time of your stay.
Due to the volume of admin we have to deal with imminent bookings as priority, so we kindly ask you for your patience.
If you have any questions regarding your booking please email firstname.lastname@example.org
We thank all our customers for all your continued support, its truly been a challenging time for everyone! We honestly cannot wait for life to return to normal when once again we can welcome large groups back to enjoy celebrating special times together!
We wish for everyone to stay safe in the meantime and hope that you take a look at some of our last minute deals which are perfect for family stays!
To keep our staff safe we are all currently working from home once again, therefore our phone lines are not open, we ask for all correspondence to be via email, however please let us know if you do request a call back and we would be happy to arrange this for you.
Please do not hesitate to get in touch email@example.com
Team Tipsy Hens x