Due to the current situation regarding Covid 19 all our sales team are working from home, which means the phone likes are unable to be covered. Due to BT not being responsive we are unable to customise our message, so the phone line will keep you on hold. However we are still open and taking new bookings for 2021 and also dealing with any postponement of dates during the lockdown period.
For any New Bookings please email email@example.com
For any queries regarding postponement of dates please email firstname.lastname@example.org
CORONAVIRUS UPDATE 15/06/21
After the latest government announcement:
RESTRICTIONS DO NOT LIFT UNTIL THE 19TH JULY:
Bookings up until the 19th July should be for 2 households of any numbers of people, or 6 individuals.
It is your responsibility to know if you can attend or need to cancel your booking.
Refunds/postponements would be offered for any cancellations.
We do not know how many households your group consists of, this is impossible to manage as an agent, therefore it is your responsibility to let us know if you need to cancel or you can proceed with your booking. Our customer care team will contact all guests in this period no later than the 16th June to inform you of the government announcement and ask if you can proceed with your booking or if you need to cancel. If you wish to cancel your booking we must receive notification of this by no later than the 20/06/21, in order for us to have time to re sell the dates, cancellations after this time may not be refunded. ( Refunds may take up to 30 days due to the volume of admin this announcement has caused, however we will try our best to action any refunds as quickly as possible).
If you wish to proceed with your booking, you will be proceeding based on 2 households and 2 support bubbles of any number of people, or 6 individual households. It is your responsibility to make sure you are aware and follow the current advice and rules – which can be found here – https://www.gov.uk/coronavirus
If you have booked the Cheshire Barn Retreat, The Woodbury Manor House, or the Woodcroft Estate – these properties can be split into 2 separate accommodation parts, therefore you can have 4 Households + 4 support bubbles or 12 individual households separated into 2 parts of accommodation in line with the current rules.
If you have not been contacted in the next couple of days, please email email@example.com
We kindly ask that you do not phone our office with regards to postponements, refunds etc, as our sales team will be unable to help you. it will be our customer care team who deal with this and will contact you in due course or please use the email above for correspondence.
We thank you for your patience at this time!
PLACING A NEW BOOKING WITH US
Due to an high volume of enquiries, it may take us a little longer to get back to you, we kindly thank you for your patience during this time.
WE WILL HAVE MANY CANCELLATONS AND WE WILL BE WORKING ON LAST MINUTE DISCOUNTS FOR FAMILY STAYS OR GROUPS OF 6 INDIVIDUALS UP UNTIL THE 19TH JULY – ALL OUR NEW PRICES AND AVAILABLE DATES WILL BE UPLOADED ON THE 17TH JUNE!!!
NEW BOOKINGS STAYING BETWEEN THE 14TH JUNE – 19TH JULY 2021.
Anyone who wishes to place a new booking staying between 14th June – 19th July should only be booking for 2 households of any numbers of people or 6 individual households people Max.
If you book and restrictions lift more and you wish to invite more guests extra charges may apply, only the guests on the original booking would be allowed to attend, please contact us if you wish to add anyone onto your booking, this would be at the discretion of Tipsy Hens and the owner of the accommodation to allow this and extra charges may apply.
If you allow any additional guests to the property, who are not on the original booking form, you will be in breach of your contract and the booking will be terminated instantly and you will all be asked to leave with immediate effect. No refund would be given and you may lose your security deposit.
NEW BOOKINGS – LARGE GROUP BOOKINGS – FROM 19th July 2021
We are happy to accept large group bookings with an arrival date from the 19th July 2021 – under our Large Group Policy. Our Large Group Policy fee is £75 and allows you to book for multiple households. Our large group policy will be now be in place for all new bookings from the 19th July 2021 until further notice. Our large group policy fee is not insurance and does not cover you in the event you have to cancel your booking, we insist you take out your own travel insurance for this.
We will offer a refund ( less the booking fee & group policy fee or any other amendment fee already charged ) or postponement should the holiday let have to close by law, ( postponements may be subject to a £75 postponement fee for any dates in 2021 or £115 for any dates in 2021 to cover additional admin )
We will also offer a refund ( less the booking fee and group policy fee or any other amendment fee ) or postponement, ( postponements may be subject to a £75-£115 admin fee ) should restrictions be in place by law ( not guidance ) preventing the mixing of households which would affect your stay
If you had to cancel the booking due to illness, guidance or being contacted by track and trace or you change your mind about your stay – you would not be entitled to a refund and we insist that you take out your own cancelation insurance as we do not provide this.
If you do not pay your balance on time, no refund of the deposit would be made, if you think your stay is unlikely to go ahead, you must still continue with your booking by paying your balance until we contact you to inform you that your stay can no longer go ahead, if you cancel your booking prematurely then you would not be entitled to a refund of your deposit or any monies paid to us.
Our Customer Care team will be contacting all guests who are due to stay up to the 19th July 2021 to give you options of refunds/postponements if your stay cannot go ahead by law.
Due to the sheer amount of admin and increased costs we may be only able to offer postponements with an amendment fee of £75 for 2021 dates and £115 for 2022 dates.
For any further info please email firstname.lastname@example.org
THANK YOU TO ALL OUR CUSTOMERS FOR YOUR CONTINUED SUPPORT
A PERSONAL NOTE:
We are a small family run business and the last 12 months have truly been a challenging time, we have helped hundreds of guests with refunds and postponements to the best of our ability. All our staff have been and still are under an extreme amount of pressure and therefore we kindly ask you for your patience during this time.
We thank you for all your lovely emails and kind words – it’s really kept us all going!!
Thank you & Stay Safe
Team Tipsy Hens x