TERMS & CONDITIONS
SHOULD ANY RESTRICTIONS BE ANNOUNCED, WE WILL UPDATE THIS PAGE AS SOON AS POSSIBLE, PLEASE DO NOT CONTACT US, OUR CUSTOMER CARE TEAM WILL EMAIL ALL BOOKINGS IN DATE ORDER.
OUR OFFICES ARE CLOSED FROM THE 24TH DECEMBER AND WE RE-OPEN ON THE 3RD JAN. IF RESTRICTIONS BY LAW ARE ANNOUNCED DURING THIS PERIOD, PLEASE DON’T WORRY, OUR CUSTOMER CARE TEAM WILL BE IN TOUCH WITH ALL BOOKINGS DURING THIS PERIOD AS A MATTER OF PRIORITY. The only email address to be used for cancellations/restrictions is email@example.com our main sales inbox will not re open until the 3rd Jan. Our phone lines are closed on the 24th Dec until the 3rd Jan.
For any guests already staying at one of our properties – please use the contact details given to you on your final arrangements, should you need to contact us.
Any bookings placed with us/postponed on or after March 2020, have booked under our Covid Policy.
If you are unable to attend one of our holiday cottages as a result of a national lockdown, where holiday lets have to close, we will offer refund/postponement options. Refunds would be less any booking fee/group policy fee paid and postponements would be subject to a £75 administration charge.
If you are unable to attend one of our holiday cottages as a result in a change in law, which restricts number of guests, we will offer refund/postponement options. Refunds would be less any booking fee/group policy fee paid and postponements would be subject to a £75 administration charge.
We do not know who is from what household - this would be impossible for us as an agent to manage, it would be the responsibility of the guests to decide if they can stay and confirm if proceeding with or cancelling their booking.
Our customer care team will contact you in the event of any restrictions, we have to work in order of date of stay and therefore please be patient for our customer care team to be in touch.
If you wish to cancel your booking due to guidance ( not law ) on numbers of people, as the holiday let is still open and available, then this would be a cancellation on your part and no refund/postponement would be made by us. We will however assist you with any insurance claim from any travel insurance you have taken out.
For any refunds ( subject to the above terms and conditions ) we will try to action these refunds as quickly as possible, however please allow up to 14 days for the refund. In extreme circumstances ( national lockdown ) in busy periods this may take a little longer, we kindly ask for your patience, as a small family run business our resources are limited and we will try our absolute best.
All balances must be paid on time for your booking to be secure – If you do not pay your balance on time, your booking may automatically be cancelled. If you cancel your booking prematurely our normal terms and conditions apply.
When placing a new booking with us, we strongly advise that customers take out their own travel insurance with a reputable provider to cover your booking in the event you have to cancel. It is your responsibility to make sure your cover is sufficient and to cover all likely risks that may affect your holiday which include you or members of your party for being unable to travel because you or a member of your party fall ill with covid, or are required to quarantine or self-isolate. These events can be covered by you taking out travel insurance. We do not provide this. You should also make sure you have cover if you wish to cancel due to guidance and not law, we do not provide this.
There are a number of policies that include cover for illness with covid and self-isolation – you can look for suitable cover on comparison sites such as https://www.gocompare.com/ ( We are not selling, promoting endorsing or recommending any particular product and do not benefit financially from any )
- You should not stay at the property if you have been contacted by track and trace or if you are self-isolating, or if you are showing any symptoms of coronavirus – please see this link for information on when to self isolate - https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-and-treatment/how-long-to-self-isolate/
- Due to the pandemic, it is taking us longer to arrange activities and has affected supplier service & availability. It maybe that we are not able to offer certain activities, we will try our upmost to arrange everything for you, however if an activity is not available we will try and offer you a suitable alternative, if the activity offered is not suitable or we are not able to offer an alternative, then we will of course refund you for the activity we could not supply. Unfortunately Covid-19 has affected supplier service. If we have arranged an activity for you and the supplier cannot attend on the day due to showing symptoms of covid and has to cancel, we apologise in advance for any inconvenience and we will of course refund you in full for that activity. A full refund of the activity would be the limit of our liability for any activity which we could not supply during the pandemic.
- For any reason due to the pandemic which has affected our service, our limit of liability would be a refund for the activity / accommodation which we could not supply.
- Due to the pandemic and the volume of admin this has caused and the constant change in restrictions, in the unfortunate event of a double booking we would do our upmost to try and offer you an alternative accommodation or offer you a full refund, this would be the limit of our liability for a failure on our part during the pandemic.
- No insurance claims against the company can be made for any issues relating to covid, during the pandemic you are staying at the property and proceeding with activities at your own risk. If you have any concerns with regards to health & safety / covid at the time of your stay we ask that you discuss this directly with the caretaker at the property or 3rd party supplier at the time. All owners and suppliers have carried out their own risk assessment.
- Bookings placed with us for large groups over 6 people, will be subject to non-refundable large group fee of £75
- Refunds are less any booking fees ( due to this part of the service already being provided ) & postponements are subject to a £75 admin charge.
During the pandemic we appreciate guests and suppliers may feel nervous from time to time with regards to the spread of the virus, we ask all guests to respect the 3rd Party suppliers personal space when inside the property. If any supplier is made to feel uncomfortable, they reserve the right to leave the property with immediate effect and no refund of this activity would be given.
With all new bookings / postponements during the pandemic, all customers have booked under our terms and conditions which include our covid policy above.
We thank all our customers for their continued support, as a small family run company it has been challenging through this pandemic, any restrictions effect our business, staff and of course all the owners of the accommodation and suppliers who rely on bookings. To support the hospitality/tourism industry further - Please make sure you take out travel insurance to cover your booking in the event that you have to cancel, due to illness / guidance or any other reason which isnt restricted by law. Due to legally binding contracts with owners and suppliers, it is not always possible to assist everyone with cancellations unless its requested by law for us to do so.
We hope with the vaccination programme and the booster jabs that restrictions will not be necessary as the hospitality/tourism industry have suffered enough through the pandemic. We advise that when staying with anyone outside your household that you all take rapid tests before arrival to try and avoid the risk of spreading the virus.
For all latest info - please visit - https://www.gov.uk/coronavirus
It is your responsibility as a guests to make sure you are familiar with all the latest laws in place before travelling.
TERMS & CONDITIONS
Tipsy Hens arranges accommodation for guests in Holiday Cottages, accommodation only or extra activities can be booked.
Your Contract is with us, and we have a contract with the owner of the Accommodation.
Our responsibility to you is to deal with your booking and, if agreed, arrange activities for you. We will make every effort to ensure the description of the Accommodation as it appears on our site is accurate and up to date.
Please read the following important terms and conditions before you book anything with us. These terms and conditions of booking (“Conditions”) set out our obligations to you and your commitments to us when you book with us. It is important to understand that the Conditions apply for all bookings with us (each a ‘Booking’) whether you have chosen to read them or not and are applicable to all members of your group.
By making a Booking with us, which is confirmed when you pay us a deposit and we notify you that the Accommodation is available to you on your chosen dates, you are accepting and agreeing to be legally bound by the Conditions. If you do not agree with any of these Conditions, you should not make any Booking with us or pay us a deposit.
Your contract is with Tipsy Hens, a trading name for Celebration Cottages Ltd, a company incorporated and registered in England and Wales with company number 09382145 whose registered office is at Unit 23, Queens Square Business Park, Honley, Huddersfield, West Yorkshire HD9 6QZ.
In these Conditions:
- ‘We’, ‘us’ or ‘our’ means Tipsy Hens; and
- ‘You’ or ‘your’ means the persons staying at the Accommodation pursuant to a Booking;
- ‘Group Leader’means the person who makes the Booking on behalf of the person(s) named in the Booking and who will be our point of contact (and any substitute for this person)
- Package can mean accommodation with added catering or in house activities
- Package can also mean accommodation with tourism services
- ‘Sections A and B of the Conditions will be part of your contract with us if you have booked just Accommodation.
Sections A and B and C of the Conditions will be part of your contract with us if you have booked accommodation and catering services / massages – in house activities.
Sections A, B and C of the Conditions will be part of your contract with us if your Package includes tourism services as well as Accommodation and it will also be a package for the purposes of the Package Travel, Package Holidays and Package Tours Regulations 1992 (the "Regulations").
If you are not sure which Sections of these Conditions apply to you or if you don’t understand any of these Conditions and want to talk to us about it, you can contact us by:
- email firstname.lastname@example.org
- Monday to Friday 8am – 10pm
- telephone 01484 681083 Monday to Friday 9am – 4pm
Do you need extra help?
If you would like these Conditions in another format (for example: audio, large print, braille) please contact us by email or phone on the details set out above.
SECTION A: Terms applicable in all cases
A1 Except where expressly stated in these Conditions, these Conditions apply to all arrangements which you book through us and which we agree to provide as part of our contract with you.
A2 We will use reasonable care and skill in arranging your Package.
A3. Group Leader
The Group Leader is responsible for the following:
A3.1 the Booking and any payments due to us under these Conditions.
A3.2 collecting all the payments due from the other guests and making one payment, as due, to us at the relevant time(s).
A3.3 informing us at the time of booking of any guests under the age of 25.
A3.4 making sure all the guests are fully aware of these Conditions.
A3.5 making all other guests know and comply with the applicable rules for the Package.
A3.6 Taking out their own holiday travel /activity insurance.
A3.7 providing to us at our request (at any time prior to the start of the Package) evidence of identity and proof of address.
A4.1 Bookings are all subject to availability.
A4.2 A Booking is confirmed and our contract with you is formed (on the basis of the details in your original enquiry) when we receive your deposit and booking fee and we notify you that the Accommodation is available to you on your chosen dates.
A4.3 You must fully complete and submit the Booking form to us with the deposit. If you don’t do so, then we shall be entitled to cancel the Booking upon receipt of your Booking form on reasonable grounds and to retain the booking fee to cover our resulting costs and expenses.
A4.4 We will notify you at the time of Booking of any material changes to the Package from the details shown on our site and you are under no obligation to continue with the Booking if these changes are not to your satisfaction and we will cancel under clause A9.1.
A4.5 You must check all information on the Booking form. Please notify us immediately if any information or document appears to be inaccurate or incomplete.
A4.6 Once a Booking is confirmed:
- We cannot change the dates of your Booking.
- We cannot change the Package except as specifically stated in these Conditions.
A4.7 If we run a promotion or advertise a special offer after you have booked, the price payable by you at the time of your Booking will apply. You will not be able to take advantage of any promotions or special offers seen or introduced after your Booking has been confirmed.
A5. Number of guests
A5.1 At the time of Booking we will use the number of guests you have given to us as an approximate number of guests for the Booking.
A5.2 You must confirm the actual number of guests for the Booking at least 12 weeks prior to your arrival, or on making the Booking if it is made less than 12 weeks remain prior to your arrival. If you do not do so, we shall assume that the approximate number of guests you have given to us is the actual number.
A5.3 No guests are permitted to join the Package above the number of guests confirmed and paid for by you. If any additional guests join the Package, we reserve the right to:
- cancel your Booking with immediate effect;
- ask all party members to leave the activity/Accommodation (as applicable) immediately;
- retain all or part of your security deposit (if applicable) for breaking the house rules of the Accommodation and not abiding by these Conditions; and/or
- Invoice you for the additional guests.
A5.4 You can change the number of guests for the Booking at any time up to 12 weeks prior to your arrival, provided that the number of guests does not fall below the minimum number of people (if any) specified on our site in relation to the Package or exceed the maximum number of people specified on our site in relation to the Package. Additional charges may be payable for any such changes made.
A5.5 Once you have paid the balance due for the Booking, or the balance has become due for payment, whichever occurs first, if any guests confirm that they will not join the Package or part of it for any reason, we regret that no refund will be given.
A6.1 The deposit you pay on making a Booking is non-transferable and non-refundable, in order to cover our costs including securing the property for you and any services.
A6.2 The deposit you pay on making a Booking is protected by our financial failure insurance.
A6.3 The booking fee you pay on making a booking is non transferable and non refundable, in order to cover our admin costs and expenses, please note the booking fee IS NOT protected under our financial failure insurance.
A6.4 The balance and the security deposit is payable by you at least 12 weeks prior to your arrival, this is also protected by our financial failure insurance.
A6.5 If the balance and security deposit are not paid by the due date for payment, we reserve the right to cancel your Booking and we reserve the right to retain any sums paid by you to us to cover our costs and expenses caused by such cancellation.
A6.6 Should any new property be booked while under refurbishment and dates reserved, we will try where possible to provide pictures of the accommodation as soon as possible, however if the final balance is due before these pictures are available, once the final balance has been paid then you will not receive a refund if you cancel the booking after this point.
A6.7 Should you cancel the booking applying to clause A6.6 ( a New Property under refurbishment ) after seeing the pictures of the newly refurbished property, please note the booking fee is non refundable.
A7.1 We Insist that you take out your own holiday insurance prior to travel/booking, including cancellation insurance.
A7.2 We are not responsible for arranging travel insurance for you and we cannot be held responsible for any costs you incur as a result of failing to have suitable insurance in place.
A7.3 If you are unable to attend all or some aspect of your planned trip for any reason outside your control, and you have the appropriate insurance cover in place, we will be happy to provide you with a Statement of Payments Received to support an insurance claim.
A7.4 Only third party supplied activities provided as part of the Package may be enjoyed at the Accommodation and you may not invite any other third parties onto the Accommodation. Participation in the activities is at your own risk and it is your responsibility to ensure that any such sports and/or activities are covered by your insurance policy or that of the third party supplier.
A8. Amendments or cancellations by you
A8.1 If you cancel Booking after the deposit has been paid, the deposit and booking fee is not refundable and non transferable, and covers our costs and expenses caused by such cancellation.
A8.2 Once the balance has been paid, or has become due for payment, we regret that it is not possible to make any changes to your Booking. If you cancel your Booking at any time after the balance has become due for payment or have been paid, we are under no obligation to refund any sums paid by you.
A8.3 We may, at our sole discretion, allow you to increase the number of guests for your Booking, and/or add extra activities, after the balance and security deposit have been paid, or have become due for payment. Additional charges will be payable immediately for any such changes made.
A8.4 No refund will be given if you cancel the booking or are not able to attend for reasons of “Force Majeure” including but not limited to war, or threat of war, riot, civil strife, industrial dispute, terrorist activity, suspected terrorist activity, natural or nuclear disaster, an act of god, fire, floods, epidemic/pandemic, adverse weather conditions , technical problems affecting transport (‘Force Majeure’) For a Package including all activities or Accommodation only.
A9. Amendments or Cancellations by us.
A9.1 We reserve the right to cancel your Booking at any time:
- for any reason at our absolute discretion where we have serious grounds for doing so;
- if the Accommodation has unintentionally been double booked for all or part of the period of your intended stay;
- if the owner of the Accommodation has cancelled its booking with us.
A9.2 If we cancel your Booking due to any of the reasons listed in paragraph A9.1 we will refund to you all amounts other than the booking fee paid by you for that Booking and we shall have no further liability to you. If we cancel your Booking less than 2 weeks prior to your arrival for a reason set out in paragraph A9.1, then we will also do our best to offer alternative accommodation or alternative dates.
A9.3 If we have to cancel your Booking due to any of the reasons listed below in paragraph A9.3, points 1.2 & 3 no refund would be given for any monies paid to us, other than your security deposit. Any rental deposit, booking fee and balance would not be refunded or transferable.
- the information you have given to us is incorrect and misleading;
- there is a problem with the activity and/or accommodation as a result of your acts or omissions (including but not limited to bad behaviour, breaking house rules, safety issues which are a concern to the owner or the activity provider).
- there is a reason beyond our ( Tipsy Hens ) control, including but not limited to war, or threat of war, riot, civil strife, industrial dispute, terrorist activity, suspected terrorist activity, natural or nuclear disaster, an act of god, fire, floods, epidemic/pandemic, adverse weather conditions, technical problems affecting transport (‘Force Majeure’) For a Package including all activities or Accommodation only.
A9.4 If we cancel your Booking due to any of the reasons listed in paragraph A9.3, In addition, will we not be liable for flight delays, travel expenses, outside activities booked such as restaurants and events, or changes to your Booking as a result of health or other issues.
A9.5 Should you be at the holiday property and we have to cancel your booking and ask you to leave, due to any reasons listed in A9.3, no refunds / compensation would be given.
A9.6 Should you be at the holiday property and we have to cancel your booking and ask you to leave, due to any of the reasons in A.9.1 – we reserve the right to offer a full/part refund or compensation depending on the situation and the length of time you have already spent at the property. This will be at our discretion to consider the facts.
A9.7 We are not responsible for any failure to provide any part of the Package as a result of Force Majeure or anything beyond our control including but not limiting to war, or threat of war, riot, civil strife, industrial dispute, terrorist activity, suspected terrorist activity, natural or nuclear disaster, an act of god, fire, floods, epidemic/pandemic, adverse weather conditions, technical problems affecting transport.
A10.1 If you have cause to complain during the Package, the matter should be raised in the first instance with the owner of the Accommodation or the supplier of the service (as applicable) as soon as reasonably practical using the contact details provided to you by us. If you are unable to contact the owner/service provider, then you should contact us as soon as possible.
A10.2 If you wish to make a complaint to us after your Package is ended, please notify us within 24 hours of the end of the Package. You should not contact the owner after your Package has ended.
A10.3 You should provide the owner and his/her subcontractors with such access to the Accommodation as is reasonably required to address the cause(s) of any complaint raised with him/her.
A11. Responsibilities and liability
A11.1 We are responsible for taking all steps within our reasonable control to ensure your safety during the Package, including by drawing the attention of the owner and any service suppliers to any information on your Booking form which is relevant to them.
A11.2 It is your responsibility to inform us by way of the Booking form of any matter (including your health and dietary requirements and those of each member of the party) relevant to the Package and your enjoyment of it.
A11.3 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we will not be responsible for any injury, illness, loss, damage, expense or any other claim to the extent that it results from any of the following:
- a fault or negligence of any guest;
- any guest being under the influence of alcohol or drugs;
- an event for which we (and our employees or agents) owe no duty of care to you;
- any guest failing to follow owner or supplier instructions and these Conditions with regard to the use of facilities eg hot tubs, swimming pools etc.
A11.4 We are not responsible for any of your personal property during the Package.
A11.5 You will be responsible for all claims, liabilities, damages, costs and expenses suffered or incurred by us as a result of your breach or default in the discharge of your obligations under these Conditions.
A12. Data Protection
A12.1 We will use information about you and members of your party for the purpose of processing the booking enquiry and for carrying out our obligations in accordance with this contract.
A12.2 We may also pass on your personal information and the personal information of members of your party to each person involved with supplying the Package for the purposes of providing the Package. Only personal information necessary for this purpose will be disclosed to them.
A12.3 If you post a review or any images online or on social media, you are responsible for checking with all other members of the group who are in the post/image/photo that they have given permission to be included within the post.
A12.4 From time to time we may contact you by email or SMS with information about special offers or packages if you have ‘opted in’ as part of the booking process. If you do not wish to receive such information, please use the unsubscribe button on each communication.
A13. Applicable law
A13.1 We and you agree that your Booking and your contract with us and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with the law of England and Wales.
A13.2 We and you irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with your Booking or your contract with us or its subject matter or formation (including non-contractual disputes or claims).
A13.3 Nothing in these Conditions affects any statutory rights that you may have under the applicable law and jurisdiction.
SECTION B: Terms applicable to Accommodation
B1. Accommodation details
B1.1 We will only provide the full address and/or Postal Code of the Accommodation to you once your final balance and security deposit has been paid. These details will be provided as part of your final Booking arrangements.
B1.2 We make every effort to ensure that the description of the Accommodation on our site is accurate and up to date, and to provide you with updates if the information regarding the Accommodation is changed by the owner, however we shall not be held responsible for any minor discrepancies in the Accommodation from the description(s) on our site, or any changes made to the Accommodation by the owner after the date of your booking enquiry.
B1.3 Prices are based on using the Accommodation as detailed on the website. Meals are not included unless specifically stated.
B1.4 We have sub-contracted our obligation to check that the Accommodation is safe to the owner. The owner checks all appliances, smoke alarms, carbon monoxide levels, and all other aspects of safety at the accommodation, maintains fire risk assessments and gas certificates and has the appropriate holiday home insurance in place. Please feel free to ask the owner for any proof of any safety measures or certificates you wish to see.
B1.5 If on arrival you are concerned about anything, you should contact the owner immediately and raise your concern(s). If you do not think that the owner is taking your concern(s) seriously then you should inform us immediately.
B2 During your stay
B2.1 The house rules applying to the Accommodation will be provided to you on your arrival at the Accommodation. In particular, you must not use any Accommodation for wild and noisy house parties and if you ignore this requirement you may be asked to leave, particularly if the Accommodation is in a residential area. We ask that the Accommodation and the neighbours/surroundings are respected at all times.
B2.2 We expect all members of the party to have consideration for other people. If you or any member of your party behaves in any way which is likely to cause danger, upset or distress to a third party and/or damage to property:
- we and/or the owner of the Accommodation are entitled without giving prior notice to terminate the stay of the person(s) concerned;
- the person(s) concerned will be required to leave the Accommodation and/or any service being provided, immediately;
- we will have no further responsibility towards such person(s) and in particular will not be responsible for alternative accommodation arrangements; and
- we reserve the right to retain any sums paid by you to us to cover our resulting costs and expenses.
B2.3 If the owner of the Accommodation feels the whole group is not complying with the house rules, then the owner has the right to ask all the guests in the Booking to leave immediately and we reserve the right to retain any sums paid by you to us to cover our resulting costs and expenses.
B2.4 If you or any party member brings a pet onto or into the Accommodation without prior authority, you will be required to pay an additional amount to cover the cost of pet occupancy. If the Accommodation does not allow pets, the owner has the right to enter the Accommodation and require you and all within the party to vacate the Accommodation immediately. If the owner does take this action, then your stay will be deemed to have immediately come to an end and we reserve the right to retain any sums paid by you to us to cover our resulting costs and expenses.
B2.5 General and Specific Rules
B2.5.1 Notwithstanding anything else in these Conditions or the house rules for the Accommodation you must comply with the following general rules throughout your stay:
- On arrival at the Accommodation you should check the location of all fire exits and if children are included in your party, you should check all toys, garden furniture and garden layout for suitability as well as window locks and other indoor facilities. It is your responsibility to check that children within your party are safe and that all guests are familiar with safety procedures;
- No smoking is permitted in the Accommodation;
- No candles are to be used;
- No bottles are to be left outside the Accommodation;
- No noise outside the Accommodation is permitted after 10pm;
- No music outside the Accommodation at any time.
B2.5.2 If a hot tub and/or swimming pool is available at the Accommodation, you must comply with the house rules including but not limited to:
- No glasses or food are permitted in or near to the hot tub or swimming pool;
- Hot tubs should not be used by anyone who is or might be pregnant;
- No one should use the hot tub for longer than 15 minutes. We will not be responsible (and nor will the owner) for guests who stay in the hot tub for more than 15 mins and get a heat rash or a skin irritation as a result.
- You should ensure that your insurance covers the use of the hot tub and/or swimming pool;
- You must not enter the hot tub or swimming pool or their vicinity under the influence of alcohol or drugs;
- It is your responsibility to check all safety and usage instructions and behave in a sensible manner while in or near a hot tub or swimming pool;
- It is your responsibility to ensure that children are fully supervised when in or near the hot tub or swimming pool;
- If you have reported any concern, whether to the owner or us, you must not enter the hot tub or swimming pool until the matter has been resolved;
- If you notice the water is dirty or discoloured, then please inform the owner straight away and do not use the hot tub or swimming pool until this has been checked by the owner. We will not be responsible (and nor will the owner) for any consequences of such use and nor for any other failure to comply with the house rules.
- If there is a dance pole at the property, you are using this entirely at your own risk. No claims can be made for any injury suffered as a result of using the dance pole.
B2.5.3 If children are permitted at the Accommodation and form part of your group:
- Children must be supervised at all times;
- If there is anything that you are concerned about as a matter of safety for any child, then you should take the child into a safe environment until the matter has been resolved.
B2.5.4 If pets are permitted at the Accommodation and form part of your group:
- You must not allow any pets in the Accommodation unless you have notified us beforehand and we have agreed in writing;
- pets must not be left unattended in the Accommodation at any time;
- pets must not be allowed in any of the bedrooms or on any furniture;
- If a garden is described as enclosed, this does not mean “escape proof” for pets;
- You must clear up any fouling by the pet(s) immediately;
- You will be responsible for any damages to the Accommodation caused by your pet(s).
B2.5.5 If Wi-Fi is available at the accommodation:
- Please use this considerately and in accordance with the house rules. If you are unsure, please ask the owner on arrival at the Accommodation;
- It must not be used for any illegal or criminal activities;
- You are solely responsible for any illegal downloading at the Accommodation or any other misuse of the Wi-Fi.
B2. 6 - If you have an accident while at the property, or injure yourself, you must report this immediately to the cottage owner, you must also then report this to us within 24 hours after your stay. Failure to do this may result in a claim being dismissed if you have not followed our terms and conditions and reported it to us in the timeframe allowed.
B3. Leaving the Accommodation
B3.1 On vacating the Accommodation at the end of your stay, you shall ensure that the Accommodation is left clean and tidy and as you found it (with no blu-tac or sellotape on the walls, cookers clean, no dirty dishes left out or in the sink, food cupboards cleared out, fridge emptied, bins put out etc). Whenever you leave the property at the end of your stay or during the course of your stay please makes sure all windows and doors are locked, we ask that you check all windows and doors are locked when you go to bed. Failure to do this may result in losing your security deposit if any damage or loss occurs due to a break in which has been a result of the window and doors not been locked. The owner reserves the right to claim direct from the guests for any amounts exceeding their security deposit as a result of not locking the property up.
B3.2 A late checkout may be available, for an additional charge, subject to availability and to cancellation if we take a booking subsequent to agreeing a late checkout which requires us to have access to the Accommodation at the usual check out time.
B4. Security deposit and damage or loss at the Accommodation
B4.1 If during your stay there is any theft, loss, breakage or damage at the Accommodation by anyone in the party, you should report it to the owner as soon as possible (or if the owner is not contactable, to us).
B4.2 By booking the Accommodation you accept responsibility for any theft, loss, breakage or damage at the Accommodation.
B4.3 If during your stay, the owner is concerned about any possible or actual theft, loss, damage or breakage, the owner has the right to enter the Accommodation and to require you and all your party to vacate the Accommodation. If the owner does take this action, then your Booking will be deemed to have immediately come to an end and you will not be entitled to a refund of any amount.
B4.4 We reserve the right at our sole discretion to retain all or some of your security deposit to cover our costs and expenses in relation to:
- any theft, loss, damage or breakage at the Accommodation during your stay;
- any additional cleaning beyond that which would be reasonably expected of the Accommodation required after your stay;
- non-observance of the house rules;
- if keys are lost, a replacement of keys and/or locks;
- change in the water of a hot tub or swimming pool required after your stay because of your use of the hot tub/swimming pool;
- unauthorised additional guests attending the Package.
- if we or the owners receive any complaints of noise from the neighbours of the Accommodation.
B4.5 We will return your security deposit to you (net of any retentions) within 7 days of the end of your stay.
B4.6 If the value of the damage to the Accommodation exceeds your security deposit we may invoice you direct for the excess. Any such excess is payable within 7 days of the date of the invoice.
B4.7 In all cases of damage to the accommodation, the owner reserves the right to press criminal charges.
The following additional rights and obligations apply only to bookings of a Package:
You may cancel any Package arrangements prior to their commencement in the event that i) circumstances amounting to Unavoidable and Extraordinary Circumstances are occurring at the place where your arrangements are due to be performed or its immediate vicinity and; ii) if the performance of your arrangements will be significantly affected by those unavoidable and extraordinary circumstances. In this event, you will receive a refund without undue delay of any payments made but this the maximum extent of our liability and we regret we cannot meet any other expenses or losses you may incur as a result. Refunds would be less any booking fees paid.
If your arrangements are a Package and if any member of your party is prevented from travelling, that person(s) may transfer their place to someone else (introduced by you and satisfying all the conditions applicable to the arrangements, including an agreement to these booking conditions) providing we are notified in writing not less than seven days before departure and you pay an amendment fee and meet all costs and charges incurred by us and/or incurred or imposed by us or any of our suppliers. Both you and the person to whom you would like to transfer your arrangements shall be jointly and severally liable for the payment of any balance due and for any additional fees, charges or other costs arising from the transfer. If you are unable to find a replacement, cancellation charges as set out below will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.
C3 Changes and cancellation by us
C3.1 Changes and cancellations before departure
Most changes will be insignificant and we reserve the right to make them. If we make an insignificant change to the main characteristics of any Package arrangements we will try to notify the change to you as soon as reasonably possible before your departure but we will not notify you about any other insignificant change. We will have no other responsibilities to you in respect of any insignificant changes.
Occasionally we may have to make a significant change to your confirmed arrangements and we reserve the right to do so. A significant change is one where we significantly alter any essential element of your arrangements (other than the price) owing to circumstances beyond our control.
If we have to make a significant change or to cancel before departure, we will inform you without undue delay and if there is time to do so before departure, we will offer you the choice of the following options:-
i (for significant changes) agreeing to the changed arrangements,
ii accepting the cancellation or terminating the contract for the arrangements and receiving a refund (without undue delay) of all monies paid; or
iii accepting an offer of alternative arrangements of comparable standard from us, if available.
(In the event that any proposed change or alternative offered results in a reduction or increase in the price you have agreed to pay or an increase or decrease in the quality of arrangements we have agreed to provide, we will also notify you of any price reduction or additional amount due).
You must notify us of your choice within 7 days of our offer. If you fail to do so, we will contact you again, re-iterating the above choices and sums payable or refundable and if you again fail to respond within 7 days, we may terminate the contract and refund all payments made by you without undue delay.
We will not pay you compensation where:-
- i) we make a significant change or cancel before you have paid the final balance of the cost of your arrangements;
- ii) we make a significant change or cancel as a result of Unavoidable and Extraordinary Circumstances;
- we make a significant change or cancel as a result of but not limiting to supplier failure, should the holiday home no longer be available or a supplier service no longer available.
- We make a significant change or cancel due to a reason beyond our control.
iii) we cancel your arrangements no later than 20 days before they are due to start because the minimum number of participants to run them has not been reached.
We will not make a price reduction or pay you compensation; and the above options will not be available where:-
- i) we make an insignificant change;
- ii) we cancel as a result of any failure by you (including a failure to make payment in accordance with these terms);
iii) where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you.
C3.2 Changes and cancellations to package arrangements after departure
If we become unable to provide a significant proportion of your package arrangements after you have departed, we will try to offer you suitable alternative arrangements of, where possible, equivalent or higher quality than those specified in the contract. If the alternative arrangements we make are of a lower quality than those you originally booked, we will make a price reduction. You may reject the proposed alternative arrangements only if they are not comparable to what we originally promised to provide or if the price reduction we offer is inadequate. Where we are unable to make suitable alternative arrangements or you reject the proposed alternative arrangements in accordance with this clause, where appropriate and only where your arrangements are a package, we will pay you reasonable compensation to a maximum limit of the price paid for any activity or accommodation subject to the exclusions and limitations set out in clause A11. Clause C3.2 would apply for any double booking made by ourselves.
C4 Assistance to those on a package in the event of difficulty or unavoidable and extraordinary circumstances
Where you have booked a package, we will provide appropriate assistance without undue delay in the event that you experience difficulty because of Unavoidable and Extraordinary Circumstances. Such assistance will extend to providing appropriate information on health services, local authorities and consular assistance; and helping you to make distance communications and to find alternative travel arrangements. We will charge a reasonable fee for such assistance if the difficulty is caused by you intentionally or as a result of your act or omission. In the event such assistance please contact 07917887453 or email email@example.com
C5. Our responsibility for Packages
We accept responsibility as an “organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018. Subject to these booking conditions, if we fail to arrange or perform your package arrangements in accordance with our agreement, we will remedy any resulting lack of conformity. If that is impossible or entails disproportionate costs (taking into account the extent of the lack of conformity and the value of the arrangements affected), we will instead pay you compensation/ refund for any activity or accommodation we fail to arrange or perform subject to a maximum limit of the price paid for any activity or accommodation subject to the exclusions and limitations set out in clause A11.
C6. Financial security – Where you have booked a package, these bookings are protected by our financial failure insurance
C7 Third party suppliers
C7.1 Third party suppliers are not employed by us and are acting as individual contractors. Each third party supplier has direct responsibilities to you including in respect of your health and safety and informing you of any rules and regulations that apply to the activity supplied.
C7.2 We pay third party suppliers a deposit per person at the time of booking, and on occasion the suppliers are paid in full at the time of booking ( on the date you pay the deposit to us ) for this reason it is not possible to refund you for any cancellations of any activities. Once you have paid the balance and the security deposit to us, our package coordinator will be in touch to arrange the times of your activities. Please be aware that it is not always possible to have the activities at a time you request, we will however try our best to accommodate your requests, but we have the right to book in your supplier at a time we feel is acceptable. If you are not happy with this time we can look at another activity for the same value or an upgrade, but no refund would be given at this point should you not accept the time slot allocated.
C7.3 We require all third party suppliers to maintain their own insurance.
C7.4 Each supplier reserves the right to refuse you (or any member of your group) access to any of the products and services detailed in your Package plan if it believes that that person is not fit to participate in the activity or if it, at its sole discretion, believes that the person’s behaviour is inappropriate.
C7.5 If a supplier has to leave the property due to inappropriate behaviour by any guest, your activity will immediately come to an end and no monies will be refunded for any such activity.
C8. Activity Timings and Locations
C8.1 Our itineraries are designed for you to achieve maximum enjoyment from your Package. However, you are responsible for adhering to all advice and timings provided to you at all times. Failure to do so may result in your group being unable to participate in activities.
C8.2 You should contact us immediately if any information which appears on the Provisional Itinerary and/or Final Itinerary or elsewhere appears to be incorrect or incomplete, as it may not be possible to make changes after the Final Itinerary has been issued to you.
C8.3 Please note we do ask you to allow an additional hour and a half when booking spa treatments incase the treatment times goes over. We also ask that you allow up to 2 hours for any Pizza, Chinese or Curry delivery, we will try our upmost to make sure its delivered in an hour timeslot, but we do suggest you allow 2 hours incase the suppliers are busy on the evening and are running late. We will not be responsible for suppliers turning up late if they are within a 2 hour time frame.
C8.4 Please check you are happy with your delivery ( Pizza, Chinese or Indian ) before the driver leaves, for example but not limiting to: if the pizzas are cold or something missing from the order. Once the delivery is accepted we will not be able to offer any refunds should there be any complaints.